Refund Policy

About This Policy

This Refund Policy applies to all paid services purchased through the Minhaj Kids platform, operated by GainWells Global Sdn. Bhd., a company registered in Malaysia. By purchasing any subscription or class package, you agree to the terms set out below.

We are committed to being fair and transparent. If you are not satisfied with your experience, we encourage you to contact us before requesting a refund so we can resolve the issue directly.

Free Trial Class

All new students are offered a complimentary trial class before any payment is required. No charge is applied during the trial period, so no refund is applicable for the trial class itself.

Subscription Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. You will retain access to your classes until the period you have paid for expires.

• Cancellations made before the next billing date will not incur a further charge.
• Partial-month refunds are not issued for mid-cycle cancellations.
• To cancel, email support@minhaj.kids with your account details.

Refund Eligibility

A full refund of the most recent payment will be issued if:

• You request a refund within 7 days of your first paid payment and your child has attended no more than one class during that period.
• A technical error on our side resulted in a duplicate or incorrect charge.
• We are unable to provide the service you paid for due to circumstances within our control (for example, tutor unavailability with no suitable replacement offered).

Refunds are not issued in the following circumstances:

• The student has attended more than one paid class.
• The request is made after 7 days of the initial payment.
• Absences or missed classes due to reasons within the student's or parent's control.
• Dissatisfaction with class content after more than one session has been completed.
• Failure to cancel before the next billing cycle begins.

Missed Classes

If your child misses a scheduled class, we offer one make-up session per month at no additional charge, subject to tutor availability. Missed classes are not refunded in cash.

If a tutor cancels a class with less than 24 hours' notice and no replacement is arranged, the session will be credited to your account for rescheduling.

How to Request a Refund

To request a refund, please contact us within the eligible period:

• Email: support@minhaj.kids
• Include your full name, registered email address, and the reason for your request.
• We will respond within 3 business days.

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or card provider.

Changes to This Policy

GainWells Global Sdn. Bhd. reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our services after any update constitutes acceptance of the revised policy.